FAQ'S

To identify if a roll is thermal paper, just do a simple scratch test. If you see black marks after scratching, it is thermal paper.

The ply you need is up to you. If you do not need copies of the printer receipt roll then single ply will be sufficient. If you need one copy - then 2 ply and if you need 2 copies - then 3 ply.

The width measurement of a receipt roll will be indicated on the printer manual. Please refer to the manual. If you do not have the manual, give us a call and we will guide you through.

The end-of-roll indicator lets the user know it’s about to run out. This means it’s time to have a fresh roll ready to go.

When you order from us, you are ordering in bulk. A good time to reorder is when you have 10 rolls left in the box. However, this really depends on your thermal roll consumption and how much traffic your business location typically gets.

Yes, our thermal receipt rolls are completely free of BPA and BPS, ensuring they are safe for everyday use. Additionally, they comply with California Proposition 65 (Prop 65) regulations, meaning they meet strict safety standards for chemicals in consumer products.

Thermal transfer labels are labels, which are printed in house with no mess or hassle. Using a thermal printer that selectively heats the thermal paper causes the paper to turn black, creating the proper markings and images.

Stickers are an outdoor durable product. They can be applied just about anywhere. When you know your products will be on display in outdoor settings, you’ll want to consider custom stickers for your designs. Indoor options need durability to stand up to oils and water. Labels are your best option. They are also self-adhesive and come either in a roll or sheets, depending on your preference.

Direct thermal labels and thermal printed labels are the same thing. If you have any further questions, please call us and we can identify your needs.

No, you don't need a special printer to print labels. Your everyday printer can do the printing.

Roll labels and sheet labels are made of the same materials and adhesives. They are just wound around a plastic or cardboard spool instead of on a flat sheet. If you are using a labeling machine for your products, you will want to get a roll of labels. If you are printing on a regular printer you will need to use sheets.

In order to get pre-printed labels, give us a call. We will ask you for your artwork and intended order. Then we’ll take care of the rest.

A sticky label is just one of the products in an array of sticky media. Sticky media is any product that has a sticky back. It could be as small as a receipt paper or as large as a sign or a car wrap.

The difference is the weight of the glue used as the adhesive. For standard sticky media, a lighter weight adhesive is used, which is easy to apply and peel. Whereas, for extreme, a very heavy duty adhesive is used that can endure dire conditions. It is very hard to peel off.

A couple of examples are hospitality industry identification labels, tamper proof bag labels, pizza box labels, and post-it notes.

A few examples are large sticker signs including social distancing floor decals and car wraps.

Tamper seal labels are mostly used in the food and beverage industry. They prevent unauthorized unwrapping or opening of a container, bag, box, cup, or glass. They ensure safety from the time that the food or beverage is packaged to the time it reaches the consumer.

It is virtually impossible to access the container without disturbing the seal. It will be obviously ripped, torn, or damaged. Tamper evident packaging is very clear if the protective seal or covering has been tampered with or broken.

A broken tamper seal label is evidence that someone tried to disturb the package once it was sealed. Call the establishment immediately and let them know. They will decide the steps to take. Do not consume the food or drink inside the broken seal package. Tamper evident packaging makes it completely clear if any protective seals or coverings were broken.

With the surge in popularity of third-party delivery and take away, most food and drink establishments are now preferring to use the tamper evident seals on their packages. It promotes customer satisfaction and a high comfort level for the business. This in turn promotes repeat business from customers. The establishments prepare food with the utmost care, so they want assurance that the food reaches the consumer safely without tampering.

If you have a dilemma deciding which tamper proof seal product your establishment should get, give us a call. We will provide all the information you need to get the correct product.

Thermal printers used in POS printers, cash machines, faxes, and similar devices use printer ribbons. The printer carton should indicate the details of which cartridge or ribbon your specific printer uses. If you are not clear on the make and model, give us a call and we will guide you through.

Choosing the right ribbon depends on the printer as well as the application. It will be indicated on the printer carton and the manual. Give us a call. Our expert staff can help you with printer and ribbon compatibility.

Depending on your printer, you might be able to print using black ink when the color ink cartridge is empty. Most printers that use integrated printhead (IPH) ink cartridges can print without a tri-color ink cartridge. Other types of printers print only when all ink colors are available.

Check the settings on the device.

Yes it will! There is probably still ink on it, but the ink has dried out due to a long period of time of unuse. The ink is very slow drying, but it will dry out.

It will depend entirely on your usage. It is definitely cost effective to buy it in bulk. However if your usage is minimal, it could dry out sitting on the shelf unused.

Employee cards are used by staff to identify which staff member performed certain transactions. Gift cards are loaded with money and then sold to customers for future use. Loyalty cards keep track of repeat customer transactions and most are associated with some sort of rewards system.

Yes, there are multiple printers. For the most efficient, cost effective and time sensitive option, you should get your cards printed with us.

We provide customized printing service for our customers, at a fraction of the cost of what you would spend if you did it in house. Simply send us your logo and relevant details. We’ll take care of the rest.

Our standard card packages come in packs starting at 25. Do give us a call and we can work with you if you need a custom package.

The difference in card color depends on your needs. Historically, our customers have used different colors to mean different levels of employees. White represents employees, blue represents managers, and gold represents supervisors. However, it is entirely up to you.

Our smallest hand sanitizer size is a 16 oz bottle with a pump.

There is no purchase minimum, but you can order in multiples to reduce costs.

The checklist is used in hotels, motels, and other bookings of the sort. The housekeeping staff sanitizes each item on the checklist and leaves it in the room to assure guests that they have met the high standards of sanitization required during COVID-19.

A shield is a transparent plastic which covers your eyes, nose and all the way down to the mouth. A mask should fit snugly over the face and cover the nose, mouth, and chin. As per the CDC guidelines, a shield alone does not protect you completely. Masks are the number one protection, while the shield gives more comprehensive safety.

A “ply” is a layer of material and the number of “plys” tells you how many layers of material are used in the mask. Masks that are 2-ply and 3-ply provide more protection when compared to the basic 1-ply, which can let particles through more easily. The KN95 mask offers maximum protection with an advanced filtration technology that goes beyond the amount of layers.

Yes, the minimum pack comes with 12 bags.

Currently the only color available from the manufacturer is black. If we can acquire other colors, we will indicate it on our website.

The versatility of the bag will depend on how strict the security system you are going through is. There are certain venues, where only a peek inside suffices, and there are other areas where you will have to empty out the bag.

Sustainable to-go containers are food packaging solutions designed to reduce environmental impact. They are often made from compostable, biodegradable, or recyclable materials instead of single-use plastics.

Common materials include: Bagasse (sugarcane fiber) – compostable and renewable; PLA (Polylactic Acid) – plant-based, biodegradable; Recycled paper or cardboard – recyclable and eco-friendly; Bamboo – strong, renewable, and biodegradable; Cornstarch-based plastics – compostable alternative to conventional plastic.

Most bagasse and paper-based containers are microwave-safe. However, some PLA or bioplastic containers may not withstand high heat. Always check the product label before microwaving.

Yes, many sustainable containers are freezer-safe, but extreme temperatures may affect certain materials. Bagasse and bamboo containers generally handle freezing well, while some compostable plastics may become brittle.

Yes, but conditions matter: Compostable containers break down in industrial composting facilities within 90–180 days. Biodegradable containers can break down naturally, but the timeframe varies depending on environment and conditions. Not all containers will degrade properly in home compost or landfills.

Some containers, like paperboard or cardboard, are recyclable if they are free of food residue. Containers made from PLA or other bioplastics are generally not recyclable in standard curbside programs. Check local recycling guidelines.

Yes. They are made with food-safe, non-toxic materials and do not contain harmful chemicals like BPA found in some plastics.

Initially, yes — sustainable containers often cost more than conventional plastic. However, they help reduce your environmental footprint, enhance your brand image, and may qualify for sustainability incentives or certifications.

Yes. Most sustainable containers are versatile, holding both hot and cold foods, but check manufacturer guidelines for temperature limits.

Label the containers: “Compostable – please dispose in compost bin”. Provide disposal instructions on menus or signage. Educate staff and customers about sustainable practices.

(Link to our website Shipping Policy)